Monthly Archives: April, 2012

Receita Federal One

To qualify in the SISCOMEX the legal or responsible representative its legality filled a petition proving, therefore according to Normative Instruction RFB n 568, responsible the legal one could not be with documentation or false declaration, being duly with the registration in the active CNPJ, in the person case legal. It is important that they […]

Call Center

At this time of creation of continuous mutual value, the technology also allows that the customers initiate the communication, or answers with messages the received messages (GORDON, 1998). f) To understand concepts of personalization and customizao Gordon (1998) detaches that customizao interacts, constantly, with the customer to create value. Already the personalization, the salient author […]


It is not rare to find examples of heads who use to advantage these moments even though to denigrate the image and the reputation of people of the team or of all the team. This is a way way to make matters worse. To conquer the team, to have the total support of the team […]