11 auditing options: changes to specific data records can be, tracked well on field level what was possible in this form only about Add-Ons. Monitor which attributes can be configured simply by the CRM administrator. Thereby, also the date of the change, the user as well as of course the old and the new value can be monitored. 12 solution management: made adjustments can be just as import, export, and manage so-called solutions. 13 Microsoft Dynamics marketplace: There a wide range of services and Add-Ons offered by certified Microsoft partners, which can be found at dynamics/marketplace. These complementary services can be accessed directly from the CRM user interface out. With the new version, employee productivity is significantly increased because more efficient work processes are possible and the solution shows a significantly improved usability “, describes Patrick Schafer, Director professional services, the key benefits of Microsoft Dynamics CRM 2011.

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