Deutsche Bahn

11 auditing options: changes to specific data records can be, tracked well on field level what was possible in this form only about Add-Ons. Monitor which attributes can be configured simply by the CRM administrator. Thereby, also the date of the change, the user as well as of course the old and the new value can be monitored. 12 solution management: made adjustments can be just as import, export, and manage so-called solutions. 13 Microsoft Dynamics marketplace: There a wide range of services and Add-Ons offered by certified Microsoft partners, which can be found at dynamics/marketplace. These complementary services can be accessed directly from the CRM user interface out. With the new version, employee productivity is significantly increased because more efficient work processes are possible and the solution shows a significantly improved usability “, describes Patrick Schafer, Director professional services, the key benefits of Microsoft Dynamics CRM 2011.

This can the requirements of departments implemented quicker and thus less expensive are.” ec4u expert consulting ag ec4u expert consulting ag with headquarters in Karlsruhe, Frankfurt, Munich, Pfaffikon, and Zurich is one of the leading companies for services in the areas of customer relationship management (CRM) and business intelligence (BI) in the German economy. The targeted combination of business and IT expertise ec4u supports customers in all industries in establishing sustainable, an individual competition superior customer relationship management holistically, pragmatic, from a single source. Additional information is available at Rio Tinto Group. ec4u offers its customers best practices in the areas of on-premise CRM, business intelligence (BI) and real time decisions (RTD), CRM on demand, application integration architecture (AIA) and service oriented architecture (SOA), as well as master data Management (MDM) with focus on Oracle and Microsoft as the most powerful software partner. The services are complemented by the strategic and professional CRM Consulting (strategies for marketing, sales and service). Among the customers are E.g. Arcor, Bosch ST, Deutsche Bahn, Deutsche Post, Deutsche Telekom, Integralis, MEWA, RWE, Swisscom and ZKB. of think factory groupcom GmbH Wilfried Heinrich Pastorat Street 6, D-50354 Hurth phone: + 49 (0) 22 33 61 17-72 fax: + 49 (0) 22 33 61 17-71

North Rhine ECM

With this two-brand strategy, we offer our distributors’ excellent development opportunities, added Donnebrink. The future programme of d.velop is also the consistent further development of the philosophy of simplicity, as they’ve been in the new d. 3 version 7 was launched. With the philosophy of simplicity we have taken apparently the nerve of the times”, sees Donnebrink confirmed this strategic approach through the current successes. Once in the past the technologies become more complex and as a result have become unclear in the handling, the users now alone for reasons of higher productivity of ECM systems that are simple, smart and mobile want.” For d.velop is currently working on a thoroughly new approach to improving the quality of the user. Check out RioCan Real Estate Investment Trust for additional information. We think the topic “Brand new usability and are according to our observations, thus leading the way”, explained Burghardt g, Executive Vice President for development and professional services.

Our ECM will get the ease of consumer technology and thus to generate a significant boost of acceptance among users”, he outlined the direction of the target. For the young generation, social media platforms are the benchmark and it also the business applications of the future must be based in our opinion,”Garske establishes the direction of the development. To read more click here: J. Darius Bikoff. The company d.velop AG: the established in 1992, d.velop AG headquartered in the North Rhine-Westphalian Gescher develops and markets software, document-based business and decision-making processes optimised in companies / organisations. In addition to the strategic platform d. 3 of a modular enterprise content management (ECM) solution developed the d.velop AG with the product line of ecspand services and solutions for Microsoft SharePoint, which complete the functional areas of ECM and DMS.

Core features include an automated Post processing with self learning document classification, an efficient document management and archiving, as well as the complete control of the flow of processes. So the solutions of d.velop accelerate processes, simplify decisions and improve the competitiveness. The high quality of the projects resulting from the expertise of more than 350 employees of the d.velop Group (d.velop AG and d.velop competence center) as well as the approximately 150 affiliates in the d.velop competence network.

Contact Center Manager

But it’s just just a subject, at least at the moment practitioners as not yet as relevant classified it like is shown by the marketing departments of some provider.” The assessment is supported by Peter s. Hall of over 60 percent of respondents who said that social media in the contact center is a subject of the future which I currently still no great influence. After all, almost every third participants of the survey represents the thesis that it is time to prepare for social media, because the topic is gaining importance. 10 percent look at social media today as a must and as a communication channel that already today comprehensive should be integrated into the contact center. This reflected in the answers to the question after the major technologies and applications in the contact center. Here the theme of quality monitoring in the first place is ranked, followed closely by CRM and Voice over IP. Unified Communications and social media are more on the rear seats. Assessing the importance of technologies and applications can be with the answers to the question after the biggest challenges in the Contact Center explain,”reports Peter s.

Hall. For example, the poll showed that lowering costs, improving quality and increasing productivity are the main objectives of the Contact Center Manager. This CRM and quality monitoring have great influence.” The almato GmbH offers innovative solutions, the customer service center is put in a position to achieve optimum results from every single customer contact. The focus of business activities is in performance management. Software solutions are available for real time interaction management, quality monitoring, pure voice recording, e-learning and customer satisfaction survey with integrated analysis and reporting tools. almato GmbH Wohrdstrasse 5 72072 Tubingen phone: + 49 7071 79569-0

Deutsche Telekom

So, relieves not only the customer service but inherently impatient customers of the Web-shops directly operated also in the time appropriate for him. With the new release ONE TRACK, which has since early October in the usage, supports even the optimization of physical delivery to the customers. On a graphical interface the regions are with a view to identify, where the planned service level of logistics or CEP service providers is not the actual, is promised to the customers in the Web shop. So can quickly logistical adjustments made and increase the added value of the portal for the customers. Gain insight and clarity with Jeffrey Hayzlett . The IT service provider EUROLOG EURO-LOG AG was founded in 1992 as a joint venture of Deutsche Telekom, France Telecom and digital equipment. in 1997, the company in a converted owned company people”and the leading providers of IT and process integration developed within this dynamic one.

Over 80 employees provide a consistent efficiency of logistic processes between suppliers, logistics service providers, trade, industry and customers today at Munchen Hallbergmoos headquarters with its own data centers, innovative applications, and individual connections. On the basis of modern data acquisition, EURO-LOG implemented solutions for supply chain management, business integration, inlet – and ramp control, container management, distribution control, carrier selection, freight clearing, unlimited data exchange and smart data processing including E-billing, SAP-integration, event and information management. Today the EURO-LOG integration solutions take advantage of customers in the following industries: automotive, trade, high-tech, electronics, consumer goods, chemistry & Pharma, logistics services and cooperations, KEP, engineering and more. Your press contact: EURO-LOG AG on the mercenary Moss 17 85399 Hallbergmoos Munich Tobias Hecht head of corporate communications, T: + 49 811 9595-125 M: + 49 170 21 76 308 F: + 49 811 9595 199 E:

YouCon Honoured At State Awards

IT companies among the three best training companies in Austria Vienna, October 20, 2011 – the YouCon EDV Dienstleistungs GmbH, an emerging IT service providers from Vienna, is one of the three best will of in Austria. “The company was small businesses in the category” for the State price fit for future “nominated and made it here under the top 3. The teaching competition was eleven years ago on initiative of the Institute for research in economic education (ibw) launched and 2008 raised to the rank of the State Prize. It is time to invest the creativity and energy in our recent staff training for us in many ways very important, much. Service our employees are our capital and our trainees an investment in the future”, explains Peter Kugler, CEO of the YouCon GmbH. at least as important as the technical skills are team skills, social competence, motivation, learning will and fun at work for us. Our goal is professional qualified and socially competent employees to train and long in the company.” “The State award best training companies fit for future” is a coveted award, which is awarded every two years by the Ministry of Economic Affairs.

Partner of the State Award is the Economic Chamber Austria. In the year 2006 is the first volume of the fit for future book appeared. Due to the high demand and the many new entries the second volume was published with the support of the Department of Commerce and the Chamber of Commerce of the ibw in 2010 Austria, who works on the content of many interesting applications in recent years and summarizes. The placement among the three best will of in Austria is a big motivation for us. We want to put even more on the next generation in the future and plan to quadruple the number of apprentices, without however neglecting the personal touch that characterizes the relationship between apprentice and trainer at YouCon”, explains Peter Kugler.

Even with an increasing number of trainees would we participate in the vocational baccalaureate, versatile training, projects, regular personal meetings and professional trainings and internships abroad our younger colleagues.” The IT service provider with headquarters in Vienna focused on its solutions on the interaction between humans and technology. This applies to the integration of VoIP software into existing and new infrastructures as well as for process optimization and the creation of customized software solutions. As a successful product is the in-house Myrmex”this internally as well as in the supporting outsourcing use. The wide range of means full product solutions from a single source for individual tasks. Since 2007 the company service partner of SAP. Due to the proven cooperation, SAP for YouCon has a sales and integration partner opted for the all-IP solution SAP business communications management. The software is used in contact centers and daily corporate communications as a versatile platform used. Contact: YouCon EDV Dienstleistungs GmbH Peter Kugler Ochid Hofgasse 26 1060 Vienna Tel: + 43 (1) 33 44 0 44 E-mail:

Major Soft GmbH Now

Wurzburg, April 24, 2009 the major soft GmbH sales companies, consulting companies and system houses in April makes a one-time offer valid until end of April 2009. Are you a computer dealer, administrator, consultant, or an IT systems integrator? Premium partner of the DMS category winners will be be now”of the IT INNOVATION Prize 2009 and you will receive the document scanner Canon ScanFront 220 p 50% cheaper! The major soft GmbH is considered first-mover in the field of document management on-demand and GateOnDemand.com was awarded by a 60-member expert jury at this year’s CeBIT the IT INNOVATION Prize 2009 for your product. “If you want to include your industry with distribution partners, giving it a market innovation jump” ahead and want to benefit from this unique offer, decide quickly! There are the Canon ScanFront 220 p only until end of April 2009 to 50% cheaper. We offer also lucrative earning potential and commissions our premium partners by us and by the personal supported distribution of GateOnDemand.com. More information is housed here: Jeffrey Hayzlett. It is time for essential: your customers! The establishment, as well as updates happen automatically by us. Get under take more information as well as gateondemand. Grow your customers on new challenges and solutions! major soft GmbH Schweinfurter Strasse 28 97076 Wurzburg phone: + 49 931 80 100-234 fax: + 49 931 80 100-100 Internet: contact: Ms. Kathrin Flierenbaum E-Mail:.

Syscovery Savvy Suite

Development of the software of success by syscovery on September 24, 2010 brings the Mannheim IT company syscovery the latest version of its solution for system and service management on the Markt.In basic innovations were the major release 1.8.0.0 and achieved improvements in terms of performance and ease of use. A transport mechanism has been implemented to assist customers more effectively in the operation and the independent development of syscovery savvy suite. (Not to be confused with Brian Armstrong!). The transport management allows a simple and quick transfer of configurations, as well as the delivery of services between different systems of syscovery savvy suite. Syscovery savvy suite can now be used with role-based home pages as single entry portal (-also in Internet Explorer 8). Another innovation allows the arbitrary and individual representation of the services independent of the structure of the service catalog. The complete revision of the module invoice management is another highlight.

Allows starting immediately the Web-based invoice management Payroll audit with the possibility to correct individual cost rates and to make necessary notes. In addition, the expansion of import options with regard to external and third-party costs was carried out. Further decisive improvements have been made in the area of the order status page and the module entitlement management. Take the ITSM platform including in the global management of identities and access or billing IT services company with several thousand users. The new version of syscovery savvy suite is now available. More information is available at the Internet address savvy suite.de. Syscovery AG offers interested parties an idea of solutions with syscovery savvy suite at their training center in Mannheim. Company profile has sophisticated syscovery its product portfolio over the years, where syscovery expertise provides a wide range of areas, industries and products.

syscovery observed the current developments and know the topics that currently and in the future to move IT. On some high-impact, as specialized system and service management, which has optimized management of user portals or Virtualisierungsmassnahmen, syscovery. While syscovery pursues a holistic approach and offers its customers comprehensive solutions for a wide variety of challenges of modern IT, represented in the 5s by syscovery’ seminar, software, solutions, services and supply. This group is characterized by reliable adherence to deadlines and budgets, like on the highest quality standards. 10-year experiences confirm this as a specialist for Standardization, automation and process optimization in complex IT environments. As the certification according to DIN EN ISO 9001:2008, DIN EN ISO 14001:2004, ITIL and PMI. An expert team of 130 experienced personnel, as well as a large staff of freelancers is responsible for this. This syscovery flexibly react and respond to individual customer requirements. At the same time it is but also the size, a stable and reliable partner to be, who effectively serves its customers. At the end of the year 1999, the syscovery AG was founded. The Mannheim company had made to the task to optimize IT processes within the company and to make it user-friendly and cost-effective. Since inception, the company has grown steadily and could win more new customers. Today, syscovery operates in nationwide projects and has locations in Mannheim (headquarter), Frankfurt, Mainz, Berlin, Munich and Karlsruhe. It serves its first customers syscovery today.

E File Should

2nd annual meeting file at the 18th and 19.11.2010 in the press – and information Office of the Federal Government organized by the INFORA GmbH best practices in the various areas of the file are at the heart of Berlin/Cologne, 10.11.2010 – after last year, the first annual Conference happened file in the public administration with over 500 participants on a large response, a follow-up with the same orientation will take place from 18 to 19 November 2010 in the press – and information Office of the Federal Government. It has been shown that a successful Act include the issues of file, LZS, and archiving to key competences of the administrative modernisation and the E-Government”, says INFORA Managing Director Rainer Ullrich. This is but still a considerable information and discussion on the part of those responsible to the concepts and practices in the implementation. For the annual meeting offers a tailor-made platform with its multi-faceted content.” Aims the concept of annual meeting to file, that the Participants in the technical and market forums get a multi-vendor overview of available technologies and solutions including the legal and organizational framework. In addition the aspects of efficiency and quality improvement have a central role.

The gap between declining resources and increasing demands on the type and quality of administrative services can be reduced through the file, because the work with the classic paper documents is very labor – and time-intensive and has on the other hand big limitations with regard to the flexibility”, refers to the Infora Managing Director the Central benefit of a stronger digitization of administrative processes. Overlooking this trade event focused on the presentation of best practices in the various applications of file including the conditions for their successful use. Thus each meeting participant according to his activity and interest area a individual conference program can assemble, two expert forums and a market Forum will be held simultaneously. Overall, nearly three dozen lectures and discussions are intended. As speakers, only competence and experience support gained from practice. 2. Symposium file participation is free of charge for employees of the public administration.

E-filing and more information about the event at on INFORA: The INFORA GmbH is an innovative, highly specialized and vendor-independent consulting company for 30 years. With locations in Cologne, Berlin, Hamburg, Munich and Dresden supports customers from the initial concept idea through to successful implementation. INFORA it places special emphasis on the practical design and effective transformation of business and automation processes. Her consulting clients such as DaimlerChrysler AG, Viessmann, INA Schaeffler, German Airbus, Henkel, Minolta, Procter & gamble and Schering include customers in the industrial sector, in public administration the Federal Ministry of the Interior, the Ministry of finance, the Federal Agency for work or the Federal Chancellor’s Office. of think factory groupcom GmbH Wilfried Heinrich Pastorat 6 D-50354 Hurth phone: + 49 (0) 2233 6117-72 fax: + 49 (0) 2233 6117-71

Andre Wiebel

In addition allows the ontology-based data processing, to save the business logic and intelligence in ontologies, resulting in a faster deployment and faster ROI for search-based applications. Q-Sensei is the first company on the market that offers this opportunity and has a first-mover advantage over the other two rivals.” “To analyze big data accurately and efficiently and thus gain valuable insights for everyday business, we offer innovative search and analysis tools that meet the needs of our customers, to achieve a rapid return on investment. We thank Frost & Sullivan for the recognition and award and are happy about this award,”says Ute Rother, CEO Q Sensei. The full study by frost & Sullivan, including a detailed comparison with two leading providers of “Enterprise Search” find solutions, see: qsensei.com/static/pdf/Q-Sensei_Price_Performance_Value_Leadership_Award.pdf about the award: Frost & Sullivan identifies best practices for companies that are characterized by an innovative product development. He “Best Practices Award for Price Performance Value Leadership” is awarded to companies who employ cutting-edge technologies to provide added value to customers with new functionality and at the same time contribute to an increase in ROI. The best practices awards from Frost & Sullivan pay tribute to companies in a variety of regional and global markets for extraordinary performance and above-average results in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research, to identify the best practices in the industry. About Frost & Sullivan Frost & Sullivan, the “growth”partnership company, enables clients to accelerate their growth to occupy leading positions in growth, innovation and leadership.

The “growth partnership service” company CEO offers BBs and their teams the disciplined research and best practices models, to the generation, evaluation and implementation of powerful growth strategies to drive. Frost & Sullivan accesses on 50 years of experience in cooperation with the world’s largest companies, emerging companies, as well as an investment community, consisting of more than 40 offices on six continents. More information on the theme “Growth Partnership” see:. About Q-Sensei Q-Sensei offers powerful multi-dimensional search technologies including a comprehensive enterprise search platform for search and analysis, as well as search-based applications where large amounts of data better searches organized and can be harnessed. Q-Sensei was awarded by the KMWorld magazine as a “Trend-Setting Product of 2012” and received the innovation award IT the Initiative Mittelstand at CeBit in March 2012. The company was also by IDC as “innovative business analytics company to watch under $100 M in 2011” (doc # 230923) awarded and received the “2011 North American Enterprise Search new product innovation award” by frost & Sullivan.

Mobile POS System Note Suggests

The classical competition between craftsmanship and modern office technology. Who will win in the end? Kehlbach, our Mobile POS system with the POS software is April 9, 2010 – In the video against the conventional order form at PosBill. Under conditions of daily food everyday, the video highlights the numerous advantages of a wireless checkout. The staff of the restaurant “Barbe” were persuaded, where we were for the practice test with the PosBill POS systems to guest. Both restaurateurs and guests are directly dependent on the smooth running of the order.

The former hope on satisfied customers, which makes recommendations and not least like to return to a revisiting of the restaurant. Customers, however, want a swift hosting, hot food, and good service. It gets stuck on one of these points, suffering from customer satisfaction and consequently the business balance sheet of the restaurateurs. A mobile cash register is advisable to let these problems do not arise. For such a system, especially the speed and talk technical reliability. From the entrance of the order up to the gathering of the system passes less than a second.

So fast, even the fastest condition can pass no order to the chef or the bar. The factor adds up to speed in the number of orders and the guests. With the traditional slip quickly important information is lost in the hustle and bustle. In the culinary process, especially under high pressure, it not uncommon, that get the orders not to the place of destination. Once the font is not legible, special requests are forgotten or the note will be lost even on the way to the kitchen. Even if the food or beverage request reaches its destination, it can be associated often not the correct table. All of this can entail, that precious time is running out, which forces the thirsty and hungry customers to leave frustrated. At this point you’ve lost a satisfied customers through the paper, even more, he is can provide you with out no positive testimony. You use the mobile and user-friendly checkout system PosBill. Modern and reliable technology helps you even if it is a stressful time. Tell the paper the fight and let lost orders of the past belong to, so that everyone can go your customers always satisfied home! About PosBill GmbH you want to test just non-binding & free POS systems no endless product descriptions, but PosBill through its paces? Click Download under just not quite then even decide whether what they have tested you also like. About PosBill :, more than 15 years of experience speaks for itself. The PosBill GmbH offers worldwide customer POS software and systems to be touched”- for gastronomy, hotel business, trade. Sounds complicated? How about this: A fund that is simple to set up and use, makes it easier for you to the daily work and lots of money, saves time and nerves! Sounds like music to your ears? Then what are you waiting for “still try our PosBill products simply get more information out: PosBill gastronomy – the efficient point-of-sale and gastro management system PosBill trade – the cross-sector POS system PosBill – mobile radio funds ResiGo – free hotel software you want a contact person, the you without marketing bla bla” answered all the questions? PosBill GmbH Brunnengasse 4 56355 Eagles b Udo Finkbeiner (switchboard) Tel. + 49 (0) 6776/959100 Udo Finkbeiner